Contact us

How to reach us

We’re a small, dedicated team based in San Diego, California, and every message is read by one of our members.

• Trouble taking the exam? Email support@intraneuron.com. Tell us what device and browser you were using and roughly the time and date it happened, and we will figure out what went wrong.
• Questions about billing, refunds, press, partnerships or research? Start here: info@intraneuron.com.

You can also send us a message using our form, if you would rather not open your email.

To protect your privacy, please avoid health information in your email to us. Ordinary email is not a secure channel, and we do not need sensitive medical information to answer a support question.

We aim to reply within one business day.

Before asking for technical support

Many exam issues are related to the microphone, and most are straightforward to resolve. Our support pages and frequently asked questions cover the most common problems, including microphone permissions, Bluetooth headsets and audio that stops during the exam.

If you still need help, do not hestitate to contact us.

To note: If your exam is interrupted, please avoid starting over repeatedly. A single incomplete attempt gives our team more information to work with and can make the problem easier to solve.

Understanding what we can't do 

We cannot interpret your exam results for you or tell you what they mean for your health. That is not because we do not want to help. Memory Exam is a screening tool, not a diagnosis. Understanding a concerning individual result requires context: your health history, medications, symptoms and circumstances. That kind of interpretation belongs with a qualified doctor or healthcare provider who knows you.

If your results suggest cognitive change, take them to your doctor or healthcare provider. If you are concerned about someone else, our page for caregivers is a good starting point.

If you are having a medical emergency, call your local emergency number.